Frequently Asked Questions (FAQs)
🛒 Orders & Payments
1. How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout.
2. What payment methods do you accept?
We accept credit/debit cards, UPI, PayPal, Google Pay and other secure online payment options.
3. Can I change or cancel my order after placing it?
Orders can only be changed or canceled within 24 hours of purchase. Please email us at Aestheticrides1@gmail.com as soon as possible.
4. Will I receive an order confirmation?
Yes, you’ll receive a confirmation email immediately after your order is placed.
5. Do you offer Cash on Delivery (COD)?
Yes, we accept both COD & prepaid orders.
🚚 Shipping & Delivery
6. Where do you ship?
We ship worldwide.
7. How long will delivery take?
- Domestic orders (India): 7–14 business days
- International orders: 14–31 business days
8. Do you offer express shipping?
We try to expedite orders whenever possible, but delivery speed depends on location and courier availability.
9. How much does shipping cost?
Shipping fees vary depending on location and will be calculated at checkout.
10. How do I track my order?
Once shipped, you’ll receive an email with a tracking number to monitor your delivery.
11. Why is my tracking number not updating?
Tracking may take 2–5 days to update depending on the courier. Please be patient.
12. Can I change my shipping address after placing the order?
If your order hasn’t shipped yet, email us immediately to request an address update.
📦 Products & Quality
13. Are your products genuine and high quality?
Yes! Every product is handpicked and quality-checked to meet our standards.
14. Do you provide installation guidance?
Yes, many of our products come with manuals, and you can contact us for tips.
15. What if the product doesn’t fit my car?
Please check product specifications before ordering. If there’s an issue, contact us for support.
16. Can I request a product that’s not listed on your website?
Yes, send us a request — we’ll do our best to source it for you.
17. Do you restock sold-out items?
Yes, popular products are regularly restocked. Sign up for notifications on the product page.
🔄 Returns, Refunds & Exchanges
18. What is your return policy?
Returns are accepted within 7 days of delivery for unused and unopened products.
19. How do I request a return or exchange?
Email us at Aestheticrides1@gmail.com with your order details and reason for return.
20. Do you offer refunds?
Yes, refunds are processed once returned items are inspected. Shipping fees are non-refundable.
21. What if I receive a damaged or defective product?
Please email us a photo of the damage within 48 hours, and we’ll arrange a replacement.
22. How long does it take to receive my refund?
Refunds typically take 5–10 business days, depending on your bank.
💳 Customs, Duties & Taxes
23. Do I have to pay customs or import taxes?
Yes, international orders may be subject to duties and taxes, which are the buyer’s responsibility.
24. What happens if I refuse to pay customs fees?
The package may be returned to us. We’ll refund the product cost, but shipping is non-refundable.
🛠 Support & Assistance
25. How can I contact customer support?
You can email us at Aestheticrides1@gmail.com or message us on social media.
26. What are your customer support hours?
We typically respond within 24–48 hours, Monday to Saturday.
27. Can I speak to someone directly?
Yes, WhatsApp/phone support is available during business hours.
28. Do you offer bulk or wholesale orders?
Yes, please reach out to us for bulk pricing and partnerships.
28. How can I stay updated on new products and offers?
Follow us on social media and subscribe to our newsletter for updates.
30. Why should I choose Aesthetic Rides?
Because we’re car enthusiasts just like you! We combine passion, engineering know-how, and quality products to help you make every ride truly yours.